customer service

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To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-800-647-5730 during our normal business hours. Our skilled representatives will be happy to assist you.

Order ConfirmationAfter placing your order you will be sent two order confirmations via e-mail; one informing you that Pink Daisy processed your order, and the second informing you that your order shipped.

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Sales TaxThere is a 6% sales tax on orders shipped to Pennsylvania addresses. All other states are tax exempt.

Forms of PaymentVisa, Mastercard, Discover, and American Express

PrivacyOur site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. Pink Daisy DOES NOT share any of the information with third parties.

If you have any questions or concerns about our privacy policy, please send correspondence to sales@thepinkdaisy.com.

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Free shipping over $100. Under $100, the shipping fee is 10% of the order total plus $5.

We ship purchases via UPS Ground Service, so please allow 3-6 business days from the receipt for delivery for in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

• We DO NOT ship on Saturday and Sunday and orders placed after 3pm on Friday will not be processed and shipped until the following Monday. Some items from Anna Weatherley, Lynn Chase, J.L. Coquet, Jaune de Chrome, Raynaud, and Varga on our website may appear to be in-stock, however, due to the large quantity of stock these items are kept at a separate location and will take longer to process.
• Hawaii, Alaska & International Shipments We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-800-647-5730 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.

Express ShippingIf you need express shipping, please call 1-800-647-5730 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.

Local Express Deliveries (zip code 19067) are free of charge.

Delivery Surcharges ($)Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

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Samples are available in all of our linen products. Do not hesitate to request a sample to try out with the decor in your room. We will require your name, address, phone number and credit card number with expiration to hold on file while you use the sample, but your account will not be charged as long as the sample is returned within 15 days.

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Personal Shopping Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Bridal RegistryAt Pink Daisy, we pride ourselves on providing brides-to-be with a unique experience and special individual attention when they register with us. Please call for a consultation with our Bridal Registrar.

Gift CertificatesGift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything (or so you think!)

Gift WrappingEveryone gets free gift-wrapping unless the item is drop shipped from a brand's warehouse. For Express Shipping, gift-wrap is only available for those items in-stock.

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We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. These brands, Anna Weatherley, Lynn Chase, J.L. Coquet, Raynaud, and Varga will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

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We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, Lynn Chase, J.L. Coquet, Raynaud, and Varga products the customer will be charged a 20% restocking fee.

Return the product to: 90 W. Afton Avenue, Yardley, PA 19067 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-800-647-5730.

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We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier. UPS: 800-742-5877 Fed Ex: 800-463-3339.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

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The Pink Daisy has been setting tables and decorating homes for 29 years. The store began as a cheese and gourmet shop in May, 1976. As it grew, the location moved from Main Street to Afton Avenue, Yardley. With a loyal customer base, The Pink Daisy offers much more than foods; it is a specialty gift shop offering unique items from home furnishings to elegant china and crystal.

Gifts from The Pink Daisy represent the best the world can offer. We can help you with any affair, gala or your fabulous daily living. Our business specializes in customer service, with dedicated on-line and in-store assistance. Please allow The Pink Daisy to brighten up your home!

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Here are some general rules to follow when setting your table. To help keep you from being intimidated by the rules of etiquette, we offer you some guidelines to help you create the tabletop that best reflects the meal you have planned.

In General:

• Allow for 24" to 30" for each place setting to avoid over-crowding.
• Place settings should be 1" from the edge of the table.
• All silverware is placed in the order of use. What is to be used first is placed farthest from the plate.
• Knives are placed to the right of the plate, with the knife's cutting edge facing the plate. However, the butter spreader should be diagonally placed on the bread plate, with the blade edge toward the dinner fork.
• Spoons are placed to the right of the plate and to the right of the knives.
• All forks are placed to the left of the plate, in order of use. The only exception is the cocktail/oyster fork, which is placed to the right of the soup spoon.
• If salad is to be served with the main course, or if the salad fork is to be used as a dessert fork, it is placed to the right of the dinner fork, next to the plate. The dessert fork and spoon can also be placed, European style, above the plate. The spoon, its handle to the right, goes above the fork. The fork's handle points to the left.

Formal Dinners
At most formal dinner parties a service plate or charger is placed at each guest's place then taken from the table when the first-course plates are removed. If you're not using a service plate, then set dinner plates at each setting. If salad will be served as a first course, place the salad plate on the dinner plate. If table space allows, salad plate can be arranged to the left of the forks. Your place knives are set to the immediate right of the dinner plate, blades facing the plate. The soup spoon, if needed, goes to the right of all knives. Forks are placed to the left of the dinner plate in the order of their use, from the outside toward the plate. If the salad is served European style, after the entrée, place the salad fork to the right of the place fork, next to the plate. If you are setting a salad knife, place it on the right of the plate to correspond with the placement of the salad fork. The only exception to "forks on the left" is if you are in the need of an oyster or shellfish fork. The oyster fork is placed on the right side of the dinner plate, to the right of the knives. Dessert spoons and forks can be placed horizontally above the dinner plate or can be brought to the table with the dessert plates. Water goblets should be set just above the top of the place knife. The wine glass, red or white, is placed slightly to the right of the water goblet. When using both red and white wine glasses, place them to the right of the water goblet, red then white. Place a Champagne flute behind the other two wine glass; thus forming a triangle. A cup and saucer are not part of a formal place setting. They should be brought to the table along with the teaspoon and the dessert plate. Do not forget about your napkin. Arrange a folded napkin down the center of the top plate. If soup bowl is set on the top plate, then place the folded napkin to the left of your forks.

Casual Dinner
The bread and butter plate is optional at an informal dinner party. If you are planning to use a bread and butter plate, place it to the upper left of the dinner plate and lay the butter spreader horizontally across the plate, with the blade facing the plate. Place knives are set to the immediate right of the dinner plate, blades facing the plate. A soup spoon, if needed, is set to the right of all knives. Forks are placed to the left of the dinner plate in the order of their use, from the outside toward the plate. Dessert spoons and forks can be brought to the table with the dessert plates. Water goblets should be set just above the top of the place knife. The wine glass is placed slightly to the right of the water goblet. A cup and saucer can be brought to the table along with the teaspoon with dessert. Place a folded napkin to the left of your forks.

Buffets
When using a round table, mirror the assortment on each half of the table and place the courses in the same order, so guests keep moving clockwise to the left. Another popular approach is called "the three-sided buffet." this approach, use of a rectangle table against a wall. Traffic should flow in just one direction through the buffet, allowing you to use just one dish for each assortment. Which ever option you choose, arrange the meal in the following order: Dinner plates, stacked with a maximum of 12 plates per stack; hot main course, preferably in a chafing dish; second entrée — optional; vegetable; salad; relish tray, olives or nuts — optional; breads; flatware; folded dinner-size napkins. Napkins can also be stacked between the plates or wrapped around the flatware. Beverages and glassware should be placed along with coffee and dessert service on a separate table so your guests may help themselves.

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• Set your table daily with Sterling flatware. Frequent use actually reduces tarnish and helps develop a glow called patina, which enhances its beauty. Remember to rotate pieces so the patina develops evenly over your entire flatware collection.
• Silverware should be rinsed immediately after use, especially after contact with any acidic or foods which might cause corrosion such as salt, mayonnaise or eggs.
• Don't soak silverware in water overnight. Extended immersion can damage the metal.
• Always wash flatware pieces separately to avoid bumping and scratching. Wash silverware in hot, sudsy water, then rinse in clear, hot water. Clean crevices with a worn toothbrush or fine natural-bristle brush. To avoid spotting, immediately dry the pieces with a chamois or soft cotton cloth.
• Avoid lemon-scented detergents and those that contain chlorides. Both contain acids harmful to silver.
• Always wash Sterling silver separately from stainless steel.
• Polish silverware with a soft, cotton or flannel cloth and a brand name liquid or paste silver polish to remove tarnish. Rub each piece lengthwise; never polish crosswise or with a circular motion as this may cause scratches. If you use your silverware regularly, expect to polish it just once or twice a year. Dip polishes are not recommended for intricately detailed pieces. Dips can damage an oxidized pattern.
• Avoid wrapping silverware in plastic, aluminum foil or newspaper, or binding flatware with rubber bands, all of which can result in damage.
• Keep all silverware away from dampness and direct sunlight. Even a light bulb that shines directly on silverware will accelerate tarnishing. Choose a dark, dry storage place for your flatware.
• Store silverware in an airtight silver chest or protective bags made of tarnish proof cloth. To prevent scratching, do not store silverware loose in drawers. Do not use a drawer that is opened frequently. Exposure to air promotes tarnishing. Avoid storing silverware directly on wood surfaces (especially oak), as wood often contains acids that can mar your flatware's finish.

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